1. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre

2. Customer satisfaction
 Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
 Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development

3. Centre Operation
- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

4. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school

5. Marketing
• Local MRK
- Prepare and organize all local marketing event at centre
• ELT activities
- Support all ELT activities at centre

6. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned