Relationship Supervisor - Cần Thơ

ILA VIỆT NAM

Trình độ: Đại học
Kinh nghiệm: 2 năm
Mức lương: 12 - 15 triệu
Nhận hồ sơ đến: 31-10-2020
Loại công việc: Điều hành - Quản lý
Nơi làm: Cần Thơ - Kiên Giang
MÔ TẢ CÔNG VIỆC
Performance KPIs
- Sales: 40%
- Re-Sales: 30%
- Revenue: 20%

2. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre

2. Customer satisfaction
 Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
 Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
3. Centre Operation

- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

4. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school

5. Marketing
• Local MRK
- Prepare and organize all local marketing event at centre
• ELT activities
- Support all ELT activities at centre

6. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.
- Corporate report
- Verify weekly and monthly ILA account report


7. CM Delegation
- Support CM in centre performance
financial KPIs: new sales, revenue;
- Support TCM in cost control: utilities, paper, stationery, resources;
- Work with HO departments and training centres, when necessary
- Work with local authorities, landlord, schools, clients, when necessary

8. Account management

- Assign account to EP
- Monitor all account at the centre to ensure good service
- Manage account lost of each EP
- Transfer account on time if any issue happened
YÊU CẦU
Qualifications  University degree, major in English
 Experience in working in administration and customer services. Sales experience is preferable.
 Experience in supervision position
Skills  Good leadership and management skills
 Good analysis & problem solving skill
 Be able to well manage and organise the job
 Be careful and details
 Training, delegation & coaching skill
 Basic knowledge in finance
Language Good communication skills both in English and Vietnamese
Computer Good MS Office skills (Word, Excel, Access…)
Other requirements  Be able to work on shift
 Be able to travel to another TCs as request
QUYỀN LỢI & CHẾ ĐỘ
14 annual leave
Health care insurance 
Discount English fee for employee & family
13th month salary
Housing allowance
CÁCH NỘP HỒ SƠ
Please send CV to thidinh@ilavietnam.edu.vn
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THÔNG TIN LIÊN HỆ
Số điện thoại:
Địa chỉ: 146 Nguyễn Đình Chiểu, Phường 6, Quận 3, TP. Hồ Chí Minh
ILA VIỆT NAM
ILA VIỆT NAM
146 Nguyễn Đình Chiểu, Phường 6, Quận 3, TP. Hồ Chí Minh
ILA Vietnam là một công ty hoạt động trong lĩnh vực giáo dục và đào tạo tiếng Anh có vốn sở hữu nước ngoài, chuyên cung cấp các chương trình học v&
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+4 vote
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