Service Manager

1. Project management
 Provide accurate inputs and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD)
 Make sure new projects are implemented successfully, by:
 Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals
 Coordinate with other relevant people/departments for project testing/UAT
 Gain sufficient project requirements and transfer the knowledge to related people through training
 Support/supervise Service Assistant during project running
 Monitor project on a daily basis and make improvements/adjustments when needed
 Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved
2. General management
 Provide accurate and timely information for related departments when required
 Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision to the projects
 Cooperate with Operations Management unit to have proper resource planning
 Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency
3. Others
 Ensure other tasks assigned by Senior Service Manager are completed in good quality and delivered as committed
 Escalate to higher management for anything which is beyond authority or poses risks to the projects