Team Leader

1. Day-to-day/ Counseling
To ensure a proper counselling and conversion system is in place;
To document acceptance report;
To document monthly report;
To achieve set targets and increase student recruitment numbers;
To coordinates the implementation of marketing strategies and plans in discussion with
Regional Director / Country Director;
To be a liaison person with institution Admission team;
To counsel and assist students to make best-informed decision;
To follow up on student enquiries
2. Operations
To compile and provide a monthly report to Regional Director and Country Director;
To ensure all offices are operated consistently to the AUG culture;
To ensure the office targets are met;
To ensure the office is operated in a commercially viable manner;
To ensure submission of all reports are on-time;
To troubleshoot all offices issues (ie, daily operations, application, students, institution, supplier);
To introduce and implement effective use of various form
3. Coaching/ Training
To conduct regular team meetings;
To maintain discipline and professionalism among team;
To motivate team members;
To update team on AUG’s development/ events/ activities;
To update team on product knowledge;
To develop and maintain AUG’s Counsellor Guide
4. Human Resource
To conduct staff confirmation, periodic review and annual appraisal;
To conduct orientation and training activities for staff so that product knowledge and
counselling techniques are always consistent and up to date;
To approved all time-in-lieu, allowance and overtime claims;
To responsible of staff development of respective Office;
To coordinate movement and recruitment activities of staff;
To ensure staff discipline and professionalism is upkeep at all times
Report to: Country Director