CUSTOMER SERVICE EXECUTIVE (CS)

Customer Service Executives (CS) are required to proactively conduct the following tasks, but not limiting to further tasks assigned by CS Leader/ Manager:
 Handle LIMS system (quotation, client’s data/sample regist, and related tasks)
 Coordinate with BD to resolve client’s inquiries and questions
 Actively listen to clients’ issues, inquiries, and complaints
 Keep an active outlook and efficiently handle complaints from clients by addressing their problems and providing the best solutions
 Follow up with existing clients and maintain their regular use of ES services
 Promote the products/services to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up
 Understand client’s needs and make appropriate proposal clients/ BD or to AM in case approval needed
 Liaise with related teams to update clients’ debt status for appropriate actions
 Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service