Chuyên viên dịch vụ Ẩm thực và Sự kiện/Food & Beverage And Event Service Expert (Thời vụ 6 tháng)

* Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to
build an experience that is memorable and unique – with food and drinks on the side.
* Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide
range of services to make sure that guests’ experience is well taken care of from start to finish.
* Whether setting tables and event materials communicating with the kitchen, interacting and serving guests, or cleaning
work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
* No matter what position you are in, there are a few things that are critical to success – creating a safe workplace,
following company policies and procedures, upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional.
* Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it
right for our guests and our business each time.
* Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest s name
when possible.
* Anticipate guests service needs, including asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
process (enter brand specific programs) to resolve issues, delight, and build trust.
* Address guests service needs in a professional, positive, and timely manner.
Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings.
Assist other colleagues to ensure proper coverage and prompt guest service.
Thank guests with genuine appreciation and provide a fond farewell.