Chuyên Viên Trải Nghiệm Khách Hàng /Club Lounge Agent

* Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
* Complete opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.
* Clean and reset tables after guests depart.
* Forecast additional meal requirements and communicate special requests to the kitchen.
* Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled presentation time.
* Bus and wipe down tables in club lounge.
* Check in with guests to ensure satisfaction with food or beverages.
* Direct final breakdown and cleanup of club lounge according to service offerings.
* Secure liquors, beers, wines, coolers, cabinets, and storage areas.
* Answer telephones using appropriate etiquette, talk with and listen to other employees to effectively exchange information.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.